Questions? 1-800-940-1057

 

Return Policy

Once orders are shipped, returns are subject to return freight and a 25% restocking charge.

All orders returned without prior authorization will be refused. All returns require a return authorization number (RAN) prior to being returned. To obtain an RAN, please contact us at sales@stairservice.com.

No returns after 30 days.

All Items must be returned in original packaging and condition for credit. Any items returned damaged, modified, or finished will not be credited.

Credits will be applied Within 24 hours of receipt of merchandise and will be credited to your credit card within 7-10 business days.

Custom products are non-refundable.



Cancellations

Orders may be cancelled at anytime prior to being shipped.